Refund Policy
Last updated: July 20, 2026
This Refund Policy applies to Premium purchases for Emocia cards.
Payments and refunds are processed by Lemon Squeezy as Merchant of Record.
24-Hour Refund Guarantee
You may request a full refund within 24 hours of the purchase time.
Send your request to admin@emocia.net and include:
- The email address used at checkout.
- Your Lemon Squeezy order number, if available.
- The card link or identifier.
- A short reason for the request.
We may request additional information necessary to verify the purchase.
For eligible requests received within 24 hours, we will approve the refund and submit it to Lemon Squeezy for processing.
Requests After 24 Hours
Requests submitted after 24 hours are reviewed individually and are not guaranteed.
A refund may still be provided where:
- The purchase was duplicated.
- Premium access was not delivered.
- A material technical problem prevents the purchased features from working.
- A refund is required by applicable consumer law.
Nothing in this policy limits mandatory rights relating to defective, unavailable or misdescribed digital content.
Digital Content and Withdrawal Rights
Premium features are digital content made available immediately after payment.
Where applicable, immediate access may require your express consent and acknowledgment during checkout that performance begins immediately and that a statutory withdrawal right may be lost once delivery begins.
Your mandatory rights remain unaffected where the legal requirements for losing a withdrawal right have not been met.
The voluntary 24-hour refund guarantee applies in addition to any mandatory rights you may have.
Refund Processing
Approved refunds are processed by Lemon Squeezy and returned to the original payment method.
Processing time depends on Lemon Squeezy, your bank and the payment method used.
After a refund, Premium access and Premium-only features may be removed from the refunded card.
Fraud and Abuse
We may refuse or investigate requests involving fraud, refund abuse, duplicate claims or other manipulative behavior, where permitted by law.
Lemon Squeezy may also process or reject refunds and chargebacks under its own terms and legal obligations.
Contact
Email: admin@emocia.net
Website: https://emocia.net